MediPurpose® Blog

When I was growing MediPurpose in the early days, many blogs and articles that I read about the difficulties facing startup medical product companies only motivated me to beat the odds. Now it’s the beginning of 2011 and our second decade in operation, and it is no small measure of success for me that MediPurpose has not only survived, but also flourished.

Among other factors, the MediPurpose success story has been made possible by the dedication of certain key employees who have worked with the company for more than five years. At our company’s annual dinner on 8 January 2011, we acknowledged three such employees whose contributions have not only been instrumental for our growth, but have demonstrated some of the traits that I feel define a good employee. Three of these traits include:

• Taking personal ownership of the job by working as you would for yourself, family or close friend.

• Demonstrating a commitment to the company by being selfless and able see the big picture.

• Communicating openly and honestly about personal and company matters—especially contentious issues.

Stephen Yi

Stephen Yi, Group CFO (with MediPurpose since 2003)

Three years after launching our SurgiLance® safety lancet in the American medical device market, we needed a trusted person to establish a beachhead in Europe for MediPurpose. In November 2003, I reached out to my brother, Stephen Yi, who agreed to move from his familiar accounting job to do sales and business development for a new medical device in a drastically unfamiliar industry and geography.

However, his personal commitment and his faith in MediPurpose’s potential soon paid off. Within six months, Stephen secured our first NHS contract that put us on the map for medical products in Europe.

As MediPurpose expanded its medical device distribution capabilities in Europe, additional resources were brought in. Today, as the group’s CFO, Stephen focuses on operations and accounting.

Cheryl Channell, Customer Services Manager (with MediPurpose since 2005)

Patrick Yi, Valerie Yi and Cheryl Channell

Cheryl has been the heart of our superior customer service since 2005, looking after our medical device customers with the warmth and care that she naturally shows to her friends and family. Not only is Cheryl committed to doing her best, she also takes personal ownership of her responsibilities and treats the company as her own.

Cheryl’s dedicated service was interrupted briefly in 2007 when she left MediPurpose for two weeks. A new manager I had hired was creating a lot of stress for her, and she resigned just as I was about to ask the manager to leave.

Serendipitously, Cheryl’s new job did not turn out as she expected, and she enquired about returning to MediPurpose when she found out that her former manager had left. I welcomed Cheryl back, and since then, our entire company has been committed to maintaining open channels of communication so that we never again risk losing top employees at the peril of keeping those that create stress and tension.

Randy Prather, President & COO (with MediPurpose since 2006)

Randy Prather, Patrick Yi and Valerie Yi

Randy joined MediPurpose as VP of Sales & Marketing in February 2006 and swiftly established productive relationships with a growing network of medical product distributors.  In June 2008, Randy was promoted to president and chief operating officer (COO).

Over the years, Randy assumed additional responsibilities in New Business Development, Operations, Quality and International Business—always without complaint, even when he didn’t have the experience in some of those areas. For a small entrepreneurial company, Randy was prepared to do whatever was required to further the cause of the company.

With such a diverse role in the company, Randy and I have often worked through many difficult issues at MediPurpose. The key to our successful working relationship has been our open and honest communication—occasionally heated, but always respectful and professional. More specifically, Randy has the ability to argue with me without us getting personal, offensive or angry. This speaks a lot about Randy’s communication skill, which I guess is the hallmark of a world-class salesperson!

Three Great Employees for Three Great Reasons

Stephen, Cheryl and Randy are unique individuals with unique roles and responsibilities at MediPurpose. Yet, each has thrived at MediPurpose for as long as they have because they care…about themselves, about each other, and about the company. As a result, they make it very easy for me to reward them. But as much as I can reward them with mementos, titles and money, I have a sneaking suspicion that their pride in who they are and what they do is beyond any material or financial award.

What other attributes have you found in your loyal and dedicated employees? Let us know in the comments.

Tags: Medical Product Distribution, Medical Product Sales, Medical Product Marketing & Communications, Medical Product Customer Service Read More

Over the past few months, MediPurpose has implemented several changes to make our medical product distribution customers’ experiences easier and more efficient.

For instance, last January, we began e-mailing invoices and statements, thus eliminating the 2–3-day delay for customers to receive their invoices and statements. (An additional benefit is that it also is reducing paper consumption.)

Last month, we introduced our new online Customer Care Center, and we have already received some very positive comments from the customers that have taken advantage of it. They especially seem to appreciate:

• Its ease of use
• Having immediate access to their accounts
• Being able to place their orders online
• The ability to check orders and review past orders

In addition, they can review their AR, print invoices and statements, and review all transactions. No longer is it necessary to make a phone call to place an order or check on an invoice—all of their information is immediately available.

With so many advantages and benefits, I can’t imagine why anyone would not take advantage of our online Customer Care Center. That is why I encourage our of all medical product distribution customers to try it out. Once you do, I’m very confident that you will be pleasantly surprised with its ease and convenience.

The new online customer center is a particular point of pride for me. As MediPurpose’s customer service manager, I and my team are constantly striving to make our customers’ experiences pleasant and efficient, and we are always searching for the best ways to serve you.

However, despite the exciting new opportunities with online technology, we will never eliminate any of the other ways to assist our customers with any issues. Our main goal is to always be friendly and helpful, and to provide our customers with the best possible service.

As MediPurpose continues to grow and expand, we will also continue to look at more ways to better service our customers. Please contact us anytime with suggestions that would help us better serve you.

Tags: Medical Product Customer Service, Medical Product Distribution Read More